Filling big shoes

Starting a new job is never easy. But when your predecessor has been well respected, well established and well liked, it can be, well, harder. Building new relationships, gaining the trust and confidence of management, and dealing with the this is how it's always been done syndrome are all hurdles to be overcome. Above all, the challenge is making the role your own. Margaret Eichman, vice president of investor relations and corporate communications at the Quaker Oats Company, knows all about